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CRM Practice |
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TechRP’s CRM Practice revolves around clients techniques and strategies to assure enterprise success. Our solutions empower you to increase customer satisfaction while seamlessly integrating customer in the business chain. We not only understand client's business needs, but also seamlessly map them with the functionalities of the enterprise solution.
TechRP specializes in Epiphany Insight Marketing and Sales & Service modules. Our expertise in Project Management and Business Consultancy helps our clients achieve competitive advantage and a strong business growth. We also have CRM practice on SAP, Oracle and Siebel.
Our dedicated team is committed to undertaking full cycle implementation starting from feasibility study to requirement elicitation and from technical design to post project support.
TechRP specializes in Infor CRM Epiphany (erstwhile SSA Epiphany), one of the best Customer Relationship Management (CRM) tools available in the market. TechRP's on-site and offshore capability model perfectly executes smooth, efficient and cost-effective integration of CRM across multiple platforms. |
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Our Professional Expertise:
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Infor CRM Epiphany Marketing Platform includes Epiphany Insight, Campaign Management and Interaction Advisor which allows:
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- Integrated reporting & analytics – Easy-to-use but robust reporting and data mining unleash the power of your customer data to identify opportunities.
- Customer segmentation – Highly flexible and expressive query tools to select and segment customers using demographic and behavioral filters.
- Best-of-breed campaign planning and execution – Innovative and unique features to help marketers be more effective at getting, keeping, and growing the highest value customers.
- Multi-channel dialog marketing – Inbound and outbound coordination to create a continuous dialogs across time and channels.
- Real Time Interaction – Driving the customer decision process by identifying the best offer using rules based and analytic decisioning technologies
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Infor CRM Epiphany Sales & Service platform allows :
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- Sales Force Automation – The tools to manage the entire sales cycle – lead routing and prioritization, contact management, opportunity, pipeline management, call scripting and mobile access.
- Interactive Selling – Closing deals – the product, proposals, documentation, availability, price and margins needed by direct and indirect channels to close deals online or offline.
- CTI Integration – Integrate resources to automatically retrieve member information and create call record.
- Customer Service – Personalized contact center operations – rapid, effective resolution of customer issues; efficient intuitive interface.
- Self Service – Convenient, web-based, customer service – fast, personalized access to important product and service information.
- Mobile Service – Efficient field service operations – easy, two way communication via the web for service dispatch and field updates
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Our Services
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- End to End Implementation
- Support and Maintenance
- Upgrade Services
- Business Consulting Services
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Delivery Excellence
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- Optimal Onsite-Offshore Mix
- On-time, on budget completion of all implementations
- Most projects delivered using global delivery model
- Robust quality process
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About Us 
