Livelink ECM connects people, processes, and information to ensure that corporate knowledge is transformed into the best practices that drive the success of future initiatives. TechRP is in the process of becoming a full service technology partner for Open text and is in the process of working on a few projects for Open text, Australia.

1. Peabody, Australia: Peabody Pacific, a division of Peabody Energy Corporation is the world's largest private sector coal company, operates several mining facilities in Australia. TechRP developed workflows for regulated Documents approval along with requirements gathering and design of workflows, classifications, etc.
2. Livelink Upgrade, CONOCO, Indonesia: Open Text has engaged TechRP to upgrade Livelink from 9.1 to 9.7.

1. Blum Capital—San Francisco, California: Blum Capital utilizes private equity and strategic block transactions to invest in both public and private companies for its institutional and high net worth partners. Livelink is the backbone of document control, providing support for workgroup collaboration and audit compliance. The system includes a scanning and imaging component that was incorrectly identifying the type of documents in many cases, invalidating the results of several key management reports. TechRP experts from the ODC duplicated the problem, identified and resolved the root cause, and provided a solution in a matter of days. Audit reports now correctly reflect the state of documentary evidence and Blum Capital is pursuing additional return on its investment in ECM.
2. Comdata—Nashville, Tennessee: Comdata designs and manages payment processing networks for government and commercial Clients, processing millions of transactions every day. The organization chose Open Text Livelink to be the backbone of its document management and audit compliance activities for Information Technology governance. TechRP conducted the initial installation and configuration of Livelink. The team worked from its ODC and Nashville office to: implement community, information, and security models; designed and implemented an extensible corporate taxonomy; and automate document control business processes. The initial departmental implementation was a success and Comdata now plans to use Livelink for corporate records management. Using web services, Livelink will also interact with several line-of-business systems to enable innovative new product lines.
3. Digene—Gaithersburg, Maryland: Digene develops, manufactures, and markets proprietary DNA and RNA tests focused on women's cancers and infectious diseases. Compliance with FDA requirements over document control is part of everyday life at a life sciences organization; Livelink has been the ECM backbone of choice for two years. After a recent explosion in system usage, Digene faced problems in the areas of software compatibility, system performance, and change management. TechRP team performed an ECM assessment, conducting interviews and performing a system audit on-site work with its set of proprietary utilities. The resulting deliverable was a roadmap for the next 18 months of ECM stabilization and improvement at Digene.
4. Factiva—Princeton, New Jersey: Factiva is a Dow Jones-Reuters company that acquires, packages, and re-sells business news and information worldwide. The company controls and manages the acquisition of this information through a set of automated Livelink business processes called the Information Provider (IP) workflow. TechRP analyzed and improved the IP workflow set in terms of execution times, fitness to business purpose, and reporting. Over the course of several engagements, the team made functional and technical improvements to the IP workflow and improved the technical system architecture. As a result, Factiva has significantly reduced its backlog of ECM project requests, improved efficiency, and reduced costs of system maintenance. TechRP now supports the system from the ODC and is the preferred outsourcing partner for ECM systems at Factiva.
5. Hovensa, US Virgin Islands: Hovensa operates a world-class merchant refinery in St Croix, USVI—the eighth largest in the world. Livelink represents a major new application investment in document control and is expected to provide millions of dollars in return on investment and cost avoidance by eliminating hard-copy storage and automating business processes. TechRP consultants worked with Hovensa to build Community, Information, and Security models; design and implement a change management program; and build Records Management classification taxonomy.
6. Jazz Pharmaceuticals—San Francisco, California: Jazz Pharmaceuticals develops and commercializes neurological and psychiatric products. TechRP performed an ECM assessment, conducting interviews and performing a system audit. The resulting recommendations will result in significant cost savings, process improvements, and usability enhancements. TechRP also provided a technical architect to separate admin server from front end server to improv the performance of the Livelink search and indexing server through separation of functions and provided detailed instructions for managing multiple environments using VMware. We also extended multifile module output functionality by developing custom module for them which enables to send multiple short links and multiple attachments in one email.
7. Wells Fargo Bank —San Francisco, California :This large, multi-product concern (name withheld on request, hereafter “the firm”) has been using Livelink for almost five years, supporting thousands of users in a complex, highly customized environment. When the time came to upgrade the software, the firm learned through painful experience that none of its approved IT vendors could provide competent Livelink expertise from its staff. Attempts to hire Livelink people from the ecosystem of contractors were a dismal failure. Finally, the firm called TechRP and was able to gain access to highly qualified expertise on an as-needed basis. The upgrade was completely successfully and TechRP showed that it was willing and able to look out for the needs of its Clients, even where internal staffing policies were dysfunctional.
8. MetLife—Greenville, South Carolina: MetLife is an insurance company with a mission-critical commitment to document control, assembly, and production using Open Text Livelink and InSystems Calligo. The systems had not been upgraded in several years, leaving a seriously outdated technical architecture with high support costs, dated functionality, and poor response times. Using a combined on-site and offshore team, TechRP helped MetLife plan and execute a complex, multi-step upgrade in multiple environments. The team also planned and executed a comprehensive change management effort. Now that the environment is stable and up-to-date, MetLife is realizing lower support costs and is in a position to take advantage of the complete range of ECM functionality.
9. Republic Financial—Denver, Colorado: Republic Financial is a deal-oriented financial services boutique that uses Livelink to manage workgroup collaboration and audit compliance. Analysts, salespeople, and support staff use a “virtual deal book” to store, control, and view electronic and physical records. As Livelink replaced the hard-copy deal books, generating correct and timely reports out of the system became time-consuming and unreliable. Working from its Offshore Development Center (ODC), TechRP analyzed data requirements and wrote or re-wrote reports using the Open Text LiveReports and Web Reports functionality. The end result was significant process improvement, better management information, and timely audit compliance. Benefits included reduced administrative overhead and the elimination of rework related to the organization of documentary records. TechRP has continued to deliver ECM benefits to Republic Financial, including design and customization of complex workflows to automate the creation of loan folders using category-based metadata.
10. The Aerospace Corporation—Los Angeles, California: The Aerospace Corporation is a federally funded research and development center that uses Livelink for enterprise-wide knowledge management. As a company that develops, markets, and sells knowledge exclusively, the scientists and other professionals of The Aerospace Corporation rely on knowledge management processes and technologies every day. But a KM system is only valuable if it is used. A barrier to usage emerged with many users and knowledge champions began to complain about the standard way that Livelink handled permission when moving a knowledge artifact from one location to another. TechRP modified the Livelink move functionality to make it resemble the desired features of the Livelink copy. The effort required detail, frequent communication in the style of Agile Development to elicit the exactly feature set requested. Thorough testing and installation support ensured a flawless move to production and helped The Aerospace Corporation increase user adoption, a critical feature in their KM strategy.
11. Transamerica—Research Triangle Park, North Carolina: A member of the AEGON Insurance Group, Transamerica provides financial services and products to millions of customers globally. The company purchase the Send E-Mail module from TechRP. This module adds a custom workflow step to the Livelink workflow painter allowing the designer to send workflow attachments automatically based on flexible combinations of form attributes, workflow attributes, and hard-coding.
12. USAA Real Estate Company (Realco)—San Antonio, Texas: Realco provides acquisition, build-to-suit and development services for corporate and institutional investors. Livelink was originally a replacement for another ECM system serving the legal department and has grown into an enterprise-wide application. TechRP helped Realco organize and analyze a wide variety of business, technical, and procedural issues with the system and is currently engaged in implementing several recommendations that followed from this major consulting engagement. The company purchase the Send E-Mail module from TechRP. This module adds a custom workflow step to the Livelink workflow painter allowing the designer to send workflow attachments automatically based on flexible combinations of form attributes, workflow attributes, and hard-coding.
13. NSSF- Uganda : NSSF has a major overhaul of a system that integrates with biometric authorization and JD Edwards to enroll recipients in a nationwide social welfare distribution system and make authorized payments using Livelink. We re-architected entire implementation of Livelink including load balancing and admin server separation. Livelink workflows are redesigned and integration with biometric and JDE financial system is modified to avoid stucking of the workflows. Extra customization is done to accommodate new functionality asked by the customer. 

14. Government of Alberta, Canada: Alberta INFTRA(Infrastructure & Transportation) is using Livelink Enterprise Server as a mission-critical Electronic Document Management repository. Client had Livelink version 9.2 installed which required to be upgraded to 9.7.We built test environment which was mirror of Production environment. We upgraded three Livelink environments from 9.2 to 9.7. Previous Livelink implementation was integrated with Cimmetry which is no more supported with Livelink 9.7. We configured Brava in place of Cimmetry and now all the CAD drawings are viewed by Brava!.

15. Global Cents: Global Cents has developed powertool module which extends Livelink workflow functionality. We have been involved in testing this custom modules based on test cases provided by them.
16. LawPRO: Lawyers' Professional Indemnity Company (LAWPRO) is a wholly Canadian-owned insurance company providing professional liability insurance and title insurance in numerous jurisdictions across Canada. LawPRO uses Livelink, a premier ECM product from Open Text Corporation for document management and business process automation. We upgraded their Livelink implementation from 9.1 to 9.7 along with custom module to make them compliance with 9.7.